Go To Suregrave Technical Service Website

suregrave technical service websiteUse this link to access the Suregrave Technical Service Website.

You will find Software installation guides, details of standard service parts, cutters and accessories for your machine and file downloads and user manuals.

 FAQ

Welcome to the Frequently Asked Questions section of Suregrave Technical Support. Here we provide information for some of the most common tasks and problems you may require extra information for.

Always consult this section of the website before calling us, as it could save you time and money.

Laser | Laser Hepa Filters | Laser Tips | Software | Machines | SureCAM - 3D Router Tips | Other
Laser
Date added
Description
Link
Files
160407
How to check for High Speed USB (USB 2.0) Support
Click to download PDF
Laser HEPA filters
Date added
Description
Link
Files
210607
Suregrave BOFA Brochure
Click to download PDF

210607

BOFA Advantage 350 Manual
Click to download PDF

210607

BOFA Advantage 250 Manual
Click to download PDF

210607

BOFA Advantage VL Manual
Click to download PDF
Laser Tips
Date added
Description
Link
Files
010507
Applique Tips
Click to download PDF
010507
CorelDRAW Tutorial
Click to download PDF
010507
Creating Braille and DDA Tips on the ULS.
Click to download PDF
010507
Engraving & Cutting Synthetic Suede Tips
Click to download PDF
010507
Photo Engraving Tips
Click to download PDF
Software
Date added
Description
Link
Files
220206
How to engrave Braille Type using SureLab software.
Click to download PDF
220206
Setting up a job in Engrave Lab.
Click to download PDF
220206
Setting a centre vice in SureLab.
Click to download PDF
220206
Installing Engrave Lab 7 software.
Click to download PDF
220206
Setting up a simple job in SureLab.
Click to download PDF
310507
Importing images and pictures
Click to download PDF
310507
Badging and Serialisation
Click to download PDF

060707

Setting up Arrays

Click to download PDF

060707

Creating Tool Paths

Click to download PDF

Machines
Date added
Description
Link
Files
220206
Upgrade the Firmware of a DSC2000 or Wizzard2000 engraving machine.
SureCAM - 3D Router Tips
Date added
Description
Link
Files
240507
Closing Contours when importing DXF files into Surelab
240507
Scaling factors for SureLab DXF files
220206
Techsoft 2D Design install and use.
Click to download PDF
310507
If your Router Motor stops working
Click to download PDF
Other
Date added
Description
Link
Files
220206
Setting the Home position before engraving.
240706
Rotation S Step by Step Guide
150306
Where can I find out more information about your Surecare service?
Download PDF 4.3MB
Download Zipped PDF 1.6MB
 
 CONTACT US

Welcome to the Suregrave Technical website. We're always here to help you. Please select from the statments below, so we can resolve your problem quickly:

My machine is under warranty:
Please email the special email, call 0845 270 2655, or visit the technical website.

I am a SureCare+ customer:
Please email, call 0845 270 2655, or visit the technical website.
For more information on Surecare please download this PDF (4.3MB) or if you have a slow connection this Zip compressed PDF (1.6MB).

My machine is out of warranty but I need help:
Please email, call 0906 703 1306*, see the FAQ above, or visit the technical website.

I need to download a file:
Please visit the technical website or email.

WebCare is available to every Suregrave customer, or Dahlgren machine owner. Simply look for your problem in the FAQ above, click here to send us an email and we will respond, usually within 24 hours.

Why should you become a SureCare+ Customer?
Direct access to an engineer via telephone support.
We call you back, if an engineer is not available when you call.
Low call telephone number.

For more information on Surecare please download this PDF (4.3MB) or if you have a slow connection this Zip compressed PDF (1.6MB), or call +44 (0) 191 418 8100

*Calls cost 50p per minute. SureTech Line is operated by Suregrave (UK) Ltd, registered office: Unit 4, Faraday Close, Washington, NE388QJ. Call charges correct at date of publication (05.12.05). Lines are open 9.00am—5.00pm Monday to Friday, ex public holidays. Calls may be recorded for training purposes.
 

Unit 4 Faraday Close, Pattinson Industrial Estate, Washington,
NE38 8QJ, England
Tel: +44 (0) 191 417 4505 Fax: +44 (0) 191 415 3410
Registered in England 153192