Manufacturing, controlling quality and supplying direct to our customers (no middleman’s cut) means Suregrave manufactured machines are covered by the SureCare warranty for their lifetime subject to an affordable annual service, unique and only available to our customers... 

Surecare customers also benefit from priority access to Surecare engineers and the award winning LogMeIn rescue giving us remote access of your pc (with your permission) for diagnostics and support. At Suregrave we appreciate service and support are a prime factor in choosing your machine supplier; with thousands of machines in service in the UK the take-up on our lifetime Surecare warranty makes us confident Suregrave machines represent excellent value for money and our customers enjoy peace of mind. 

Our factory and head offices in Tyneside are the hub of the support, managing internal personnel dealing with technical support and machines returned for service. We also have a team of external engineers who are responsible for machine installations, training and on-site service where our more convenient. WebCare and SureTech are available to our customers outside of the SureCare warranty.