Suregrave manufacturing engraving machines

Go To Suregrave Technical Service Website

Use this link to access the Suregrave Technical Service Website.

You will find Software installation guides, details of standard service parts, cutters and accessories for your machine and file downloads and user manuals.

FAQ

Welcome to the Frequently Asked Questions section of Suregrave Technical Support. Here we provide information for some of the most common tasks and problems you may require extra information for.

Always consult this section of the website before calling us, as it could save you time and money.

Laser

Date added	Description	Link	Files
160407	How to check for High Speed USB (USB 2.0) Support

Laser HEPA filters

Date added	Description	Link	Files
210607	Suregrave BOFA Brochure
210607	BOFA Advantage 350 Manual
210607	BOFA Advantage 250 Manual
210607	BOFA Advantage VL Manual

Laser Tips

Date added	Description	Link	Files
010507	Applique Tips
010507	CorelDRAW Tutorial
010507	Creating Braille and DDA Tips on the ULS.
010507	Engraving & Cutting Synthetic Suede Tips
010507	Photo Engraving Tips

Software

Date added	Description	Link	Files
220206	How to engrave Braille Type using SureLab software.
220206	Setting up a job in Engrave Lab.
220206	Setting a centre vice in SureLab.
220206	Installing Engrave Lab 7 software.
220206	Setting up a simple job in SureLab.
310507	Importing images and pictures
310507	Badging and Serialisation
060707	Setting up Arrays
060707	Creating Tool Paths

Machines

Date added	Description	Link	Files
220206	Upgrade the Firmware of a DSC2000 or Wizzard2000 engraving machine.

SureCAM - 3D Router Tips

Date added	Description	Link	Files
240507	Closing Contours when importing DXF files into Surelab
240507	Scaling factors for SureLab DXF files
220206	Techsoft 2D Design install and use.
310507	If your Router Motor stops working

Other

Date added	Description	Link	Files
220206	Setting the Home position before engraving.
240706	Rotation S Step by Step Guide
150306	Where can I find out more information about your Surecare service?

Welcome to the Suregrave Technical website. We're always here to help you. Please select from the statments below, so we can resolve your problem quickly:

My machine is under warranty:
Please email the special email, call 0845 270 2655, or visit the technical website.

I am a SureCare+ customer:
Please email, call 0845 270 2655, or visit the technical website.
For more information on Surecare please download this PDF (4.3MB) or if you have a slow connection this Zip compressed PDF (1.6MB).

My machine is out of warranty but I need help:
Please email, call 0906 703 1306*, see the FAQ above, or visit the technical website.

I need to download a file:
Please visit the technical website or email.

WebCare is available to every Suregrave customer, or Dahlgren machine owner. Simply look for your problem in the FAQ above, click here to send us an email and we will respond, usually within 24 hours.

Why should you become a SureCare+ Customer?
Direct access to an engineer via telephone support.
We call you back, if an engineer is not available when you call.
Low call telephone number.

For more information on Surecare please download this PDF (4.3MB) or if you have a slow connection this Zip compressed PDF (1.6MB), or call +44 (0) 191 418 8100

*Calls cost 50p per minute. SureTech Line is operated by Suregrave (UK) Ltd, registered office: Unit 4, Faraday Close, Washington, NE388QJ. Call charges correct at date of publication (05.12.05). Lines are open 9.00am—5.00pm Monday to Friday, ex public holidays. Calls may be recorded for training purposes.

Unit 4 Faraday Close, Pattinson Industrial Estate, Washington,
NE38 8QJ, England
Tel: +44 (0) 191 417 4505 Fax: +44 (0) 191 415 3410
Registered in England 153192