Head Office: Unit 4 Faraday Close, Pattinson Industrial Estate, Washington, Tyne & Wear NE38 8QJ UK Tel:+44 (0)191 417 4505 Fax:+44 (0)191 415 3410
South East Sales Office: Office 5, Unit One, 22-28 Moorfield Road, Slyfield, Surrey, GU1 1RU UK Tel:+44 (0)1483 447 590 Fax: 0870 132 4645
Suregrave Ltd are members of the Trodat Group Reg. No. 6034809 England. Wharton Street, Birmingham B7 5TR

SureCare

Our manufacturing and Head Office in Tyneside is at the hub of our service with personnel based at the factory to provide technical support and back to base service.

For on-site service we have a team of regionally based engineers meaning our service prices are the same low price for everyone on the UK mainland.

Our experienced engineers carry out machine demonstrations and installations meaning you can trust their advice, after all, they'll look after you in the field.

Machine warranties are linked to annual service allowing protecting our customers against breakdown and parts and labour charges for up to 10 years (Wizzard 6 3 years, ULS lasers 5 years).

Serviced machines engrave/cut at the fastest possible rates, they are more reliable meaning downtime is kept to a minimum and machines with service history have a higher re-sale or part exchange value.

WebCare (free internet and email support)
WebCare is internet/email based and free to all of our machine customers. WebCare allows access to frequently asked questions on our website and a direct email service to our technicians. For assistance, please email service@suregrave.com

SureTech (0906 703 1306)
SureTech provides telephone technical support for non SureCare customers. Calls made to this number cost 50p per minute. This is a direct number to our technicians. Please note that there is no messaging service is available on this service, For a guaranteed response we recommend the WebCare service.

LogMeIn (web access to your computer)
LogMeIn allows our engineers to access your PC remotely. The service is free to customers within SureCare. Customers outside of SureCare will be charged at £60 per hour for support on on-line training with a minimum charge of £30.

Multiple machine discounts
Discounts are available for customers who have more than one machine to be serviced, see price table.

SureCare is in addition to manufacturer's warranty and promises priority access to technical support, protection against parts/labour costs during the usable lifetime of the machine and guaranteed part exchange.

All new rotary and laser machines supplied by Suregrave include 12 months SureCare as standard.

Suregrave servicing the machine prior to the 12 month anniversary of the installation date extends SureCare for an additional 12 months.

For legacy Suregrave machines (Cipher/Dahlgren) or machines not manufactured by Suregrave (Gravograph / Roland / Vision / Xenetch /ULS- all trademarks acknowledged) select service, repair or reconfiguration of software.

(Image courtesy of lumaxart.com)