Book an Out of Warranty Repair

SureCare Service (legacy Cipher, Dahlgren and Suregrave machines). We have many customers with legacy machines which we continue to support. We stock a large number of genuine parts and if parts are unavailable (some legacy machines are approaching twenty years old) we can offer a competitive upgrade to the latest technology. If any subsequent parts are required within a period of 12 months from the service date they are available at a 10%.

Customers who have machines regularly serviced by us and are within a 12 month period from their last service receive priority access to the SureCare team.

Multiple machine discounts
Discounts are available for customers who have more than one machine to be repaired, prices upon application.

You can book a service by emailing service@suregrave.com or using the form below.

If you require a repair and your machine isn’t covered by SureCare fill out the following form with a description of the fault.

We will communicate with you prior to the repair and we guarantee to fix any reported faults for our quoted price, giving you peace of mind you won’t be faced with an escalating bill and you will be operational when our engineer leaves. Please note if our engineer can’t fix the problem on site we will repair the fault at our factory.

We recommend annually servicing your machine/s

1. Serviced machines engrave/cut at the fastest possible rates

2. Serviced machines are more reliable meaning downtime is kept to a minimum

3. Machines with service history have a higher re-sale or part exchange value

Machines

+Mini ME

Sheet Plastics

+Micromatt

+Satin

Sheet Metals

+Brass

+Stainless Steel

Sundry Items

+Filler Paint

+Filler Wax

+Bobble Chain

Factory & Warehouse: Unit 4 Faraday Close, Pattinson Industrial Estate, Washington, Tyne & Wear NE38 8QJ UK
Laser Sales and Technical Support: Unit 8 Windmill Farm Business Centre, Bartley Street, Bedminster, Bristol, BS3 4DB
Rotary Engraver Sales: Office 4, Unit One, 22-28 Moorfield Road, Slyfield, Surrey, GU1 1RU UK
Trotec Laser Ltd are members of the Trodat Group Reg. No. 6034809 England, Wharton Street, Birmingham B7 5TR